Online Complaint Registration System

An end-to-end complaint lifecycle has been automated so that every step—from initial submission through final closure—is managed within a single, unified portal. Complaints are first categorized by service area (e.g., network, hardware, web services) and severity level, then logged via a simple web form that captures details such as the requester’s name, department, contact information, description of the issue, and any supporting attachments. Upon submission, a unique ticket number is generated automatically by the SQL Server back end, and the complaint is routed to the appropriate service section based on configurable business rules. Within the ASP .NET/C# application layer, role-based access controls ensure that administrators, section leads, and front-line technicians see only the tickets relevant to their responsibilities. Status changes (e.g., “Open,” “In Progress,” “Escalated,” “Resolved”) trigger workflow actions—such as email notifications to requesters, reminder alerts to assignees, and escalation to higher-level managers if SLAs are not met. A comprehensive audit trail is maintained in the database, recording every update along with timestamps and user IDs to support accountability and reporting. On the front end, dashboards built with Bootstrap enable real-time monitoring of key metrics (ticket volumes, average resolution times, overdue items), and interactive filters allow managers to drill down by department, date range, or complaint category. By centralizing complaint intake, automating assignment logic, and providing transparent status tracking, institutional efficiency is significantly improved and communication between departments is made crystal clear.

BVSc & AH Online Application Submission Portal

The BVSc & AH Application Submission Portal was built to make veterinary admission smoother for both students and staff. Using the ASP.NET MVC framework, the entire paper-based process was moved online so that applicants can:

Create an Account & Apply

Students register with basic information (name, email, password) and then fill out a guided form that asks for personal details, educational qualifications, and any required uploads (transcripts, certificates, photos).

Submit & Pay Fees

The portal integrates a secure payment gateway so that application fees can be paid instantly.

On the administration side, the portal provides:

Applicant Dashboard

Admissions officers can filter and sort applications by department, year of study, or status, and view all documents in one click—no more digging through paper files.

Reporting & Analytics

Real-time reports show total applicants, fee-payment rates, and processing times. These dashboards help identify bottlenecks and plan resources for future admission cycles.

By digitizing every step—registration, document upload, fee payment, review, and reporting—the portal cuts down on paperwork, reduces errors, and delivers a clear, transparent experience to students and staff alike.